Refund policy

Optivita Refund & Returns Policy

30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.

Return Eligibility

To qualify for a return, your item must meet the following conditions:

  • Unworn or unused, with original tags attached

  • In its original packaging

  • Must include proof of purchase (order confirmation or receipt)

To start a return, please contact us at support@optivitatrading.com. Our team will review your request and provide further instructions.

📦 Return Address:
47 Portland Place, Thornvalley Estate, Greenstone, Johannesburg, South Africa, 1609

❗ Important: Items sent back without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately at support@optivitatrading.com, and we will work quickly to resolve the issue.

Non-Returnable Items

For health, safety, and customization reasons, certain items cannot be returned:

  • Final sale or discounted items

  • Gift cards

  • Personal care items (e.g., massage guns, sleep masks) if used

  • Custom or personalized items

  • Hazardous materials, flammable liquids, or gases

If you have questions about a specific product, please contact us before purchasing.

Exchanges

Need a different item? The quickest way to get what you need is to:
1️⃣ Return the original item following our return process.
2️⃣ Confirm what you would like to exchange and we will send it to you to!

Refunds

Once we receive and inspect your return, we will notify you of its approval or rejection. If approved, your refund will be processed to your original payment method within 10 business days.

⏳ If you do not receive your refund after 15 business days, please contact us at support@optivitatrading.com.